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- Perform network surveillance 24/7, respond to network-reported and customer-reported problems and manage problem resolution (using Trouble-Tickets). Take ownership to ensure that all problems are resolved in a timely and efficient manner. Coordinate with suppliers and customers to expedite problem resolution.
- Escalate problems to third level support where these can not be resolved within the NOC.
- Perform general “system administration” tasks on all elements of the network.
- Perform documented network configuration procedures.
- Pro-actively monitor network and system performance. Analyse traffic data and trends and escalate areas of concern to the network design authority.
- Through pro-active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.
- Provide scheduled and on-demand traffic analysis reports
- Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.
Essential:
- Good knowledge of Linux/Unix systems administration (ideally in a distributed network environment). Proficient in use of the Linux/Unix command line interface. Basic scripting using bash/shell/perl.
- Good knowledge of enterprise-class IP infrastructure (routers/switches/firewalls).
- Highly computer literate.
- Experience of network management using SNMP.
- Good knowledge of networking equipment administration (especially Cisco and/or Foundry IP equipment).
- RedHat RHCT/RHCE certification.
- Cisco CCNA/CCNP certification.
- Good knowledge of packet-based interface monitoring tools such as tcpdump and Ethereal.
- Working knowledge of peer-to-peer (P2P) protocols.
- Experience of supporting highly available web-based services.
- Ability to produce simple web tools using Perl, PHP, HTML and mySQL.
- Confident in MS office applications (particularly Excel).
The ideal candidate will have:
- Minimum of 2 years Linux/Unix systems administration experience (ideally in an ISP/NOC).
- Technically astute problem solver; sees things through to completion.
- Self-motivated and capable of working in a cross-functional team.
- Clear written and verbal communication skills, good telephone manner.
- Takes the initiative to ensure deadlines are met.
- Practical, accurate and precise.
- Ability to build quality working relationships with external and internal customers.
- Ability to prioritise tasks and projects in-line with business requirements.Similar Jobs
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