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Our client, a global provider of Content Delivery Network (CDN) services, is currently looking for an Engineer to join their Network Operations Centre (NOC) to provide first and second level support on all their products and services.
Key job elements
Perform network surveillance 24/7, respond to network-reported and customer-reported problems and manage problem resolution (using Trouble-Tickets). Take ownership to ensure that all problems are resolved in a timely and efficient manner. Coordinate with suppliers and customers to expedite problem resolution.
Escalate problems to third level support where these can not be resolved within the NOC.
Perform general “system administration” tasks on all elements of the network.
Pro-actively monitor network and system performance. Analyse traffic data and trends and escalate areas of concern to the network design authority.
Through pro-active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.
Provide scheduled and on-demand traffic analysis reports.
Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.
Skill Set Required Essential:
Good knowledge of Linux/Unix systems administration (ideally in a distributed network environment). Proficient in use of the Linux/Unix command line interface. Basic scripting using bash/shell/perl.
Good knowledge of enterprise-class IP infrastructure (routers/switches/firewalls).
Highly computer literate.
Desirable:
Experience of network management using SNMP.
Good knowledge of networking equipment administration (especially Cisco and/or Foundry IP equipment).
RedHat RHCT/RHCE certification.
Cisco CCNA/CCNP certification.
Good knowledge of packet-based interface monitoring tools such as tcpdump and Ethereal.
Working knowledge of peer-to-peer (P2P) protocols.
Experience of supporting highly available web-based services.
Ability to produce simple web tools using Perl, PHP, HTML and mySQL.
Confident in MS office applications (particularly Excel).
Background
The ideal candidate will have:
Minimum of 2 years Linux/Unix systems administration experience (ideally in an ISP/NOC).
Technically astute problem solver; sees things through to completion.
Self-motivated and capable of working in a cross-functional team.
Clear written and verbal communication skills, good telephone manner.
Takes the initiative to ensure deadlines are met.
Practical, accurate and precise.
Ability to build quality working relationships with external and internal customers.
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