Join a world leading, award winning company whose products are used by millions of people across the globe. Due to expansion, our client is seeking a committed Technical Support Engineer to join a growing team. This is a fantastic opportunity for a talented individual to take an active role in providing a first class support service to customers, while influencing changes and improvements to the product suite. Your day-to-day responsibilities will include logging, answering and resolving support queries by phone and email, taking ownership of technical software problems, reproducing and resolving software issues and interacting with management in escalating any difficult issues. You'll have a good understanding and experience of providing excellent customer service, in a role with direct customer contact. Strong technical ability is required, ideally including a knowledge of mobile technology, multiple operating systems and computer networking principles. Of course you will also need excellent problem solving, communication and teamworking skills. The position carries an attractive package including a competitive salary, a 35 hour week (with an on-call working requirement), and generous benefits including share options, contributory pension and private healthcare. Key skills: technical support, customer support, mobile comms, networking, problem solving, communications, Cambridge Please note: even if you don't have exactly the background indicated, do contact us now if this type of job is of interest - we may well have similar opportunities that you would be suited to. And of course, we always get your permission before submitting your CV to a company. Our client is an established, growing company providing innovative software solutions to one of the biggest global industry sectors. And it's a great place to work!
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