A small and friendly company is seeking a technical support engineer with excellent client-facing skills. Their successful commercial software is used by researchers and academics through the UK, Europe and Australia.
The role of the technical support engineer will be suitable for a self-starter who enjoys the opportunity to liaise with end-users of the software. It includes taking responsibility for new software installations as well as supporting existing installations (both cloud- and local-hosted), trouble-shooting issues and delivering client training in Cambridge. Much of the installation and ongoing support can be carried out remotely but there will be some travel to customer sites.
This is a junior position but there is scope within this small company to progress your career with opportunities for the right candidate to become involved in software development.
The requirements are:-
- Degree in a relevant technical subject
- Experience of ASP.NET web applications
- Knowledge of SQL server
- Excellent communications skills, particularly liaising with clients
- Some experience with AWS would be of interest
You will be a crucial part of the team in this small, friendly company. In return you will receive a competitive salary, 5 weeks holiday and be able to take advantage of flexible working, including scope to work from home on a regular basis. The office has excellent road links to the A11 and A14.
Keywords: Client-facing, ASP.NET, AWS, SQL, Flexible working, Cambridge
Please note: even if you don’t have exactly the background indicated, do contact us now if this type of job is of interest – we may well have similar opportunities that you would be suited to. And of course, we always get your permission before submitting your CV to a company.