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Bright Technical Support Engineer (23955)

Cambridge
to £Negotiable DoE + good benefits
Filled

Hey there! This is just one of many top career opportunities ECM can suggest — if this job isn't right for you, let us do the hard work! Tell us what you're looking for and we'll start searching for you. We promise to treat your CV as strictly confidential.

Customer Liaison, 3D printing, CAD / CAM, 3D Graphics

Can you offer a strong technical knowledge of 3D Printing / CAD / PC based systems and networks, along with excellent communication skills?

This is a superb opportunity for a bright Technical Support Engineer to provide technical assistance on a 3D Printing / CAD software product suite to customers and resellers, and to liaise internally with the R&D team and field engineers.

Your responsibilities will include:

  • Handling support queries for the software via the phone / email and to analyse, track and resolve these in a professional, timely manner.
  • Liaise with the Software Development, Quality Assurance and Product Definition teams to investigate and resolve problems.
  • Capture enhancement requests and feedback from customers
  • Continuously improve documentation and knowledge bases
  • Assist with product and market research
  • Assist with the beta testing of new product features

We expect you to have:

  • Formal qualifications (BSc, MSc or equivalent) in engineering or similar
  • Three years industrial experience in a design, engineering, or manufacturing environment along extensive experience in a customer facing role.
  • Strong familiarity with 3D CAD / 3D technical software and an understanding of 3D printing.
  • Good working knowledge of PC-based computer systems and networks.
  • Experience with technical support and software defect ticketing systems.
  • Clear communication skills in English are a must.
  • Ability to work under pressure.
  • Great problem solving and technical skills.
  • Deep customer empathy and ability to identify customer needs.

Any experience with HelpScout and/or JIRA (or similar ticketing systems), general programming skills, and other languages, including German, would be beneficial.

In addition to a competitive salary the role offers an excellent benefits package including a contributory pension scheme, generous holiday entitlements and health cover.

Please note: even if you don't have exactly the background indicated, do contact us now if this type of job is of interest - we may well have similar opportunities that you would be suited to. And of course, we always get your permission before submitting your CV to a company.