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Technical Author (26156)

Remote working, Cambridge base
£40k to £50k DoE

Building in-app tutorials and analysing user journeys

This key role of Technical Author will take responsibility for user on-boarding and product analysis for a complex software product which is used by a variety of customers within the media, broadcast and retail industries to manage their video assets. This will include building an environment which customers can use to access tutorials and wiki pages as well as analysing user feedback and patterns across their product journey.

A pre-requisite is the ability to communicate in a clear and concise manner while also contributing your own creative flair. Your written communication will be accurate with good attention to detail.

This role also requires the following skills:

  • Experience of building Appcues or other similar tutorial technologies
  • Experience building knowledge-based software e.g. Helpjuice
  • Analytical skills applied to understanding users’ journeys
  • A good academic background

Knowledge of Google Analytics, RoboHelp and Zendesk would be of additional interest. You will also ideally have experience in a software product company.

A competitive salary and benefits are on offer for the right candidate, together with the chance to work in an informal but professional small company environment. The role will involve working from home with the opportunity to meet colleagues on a regular basis in a Cambridge office.

Keywords: User On-Boarding, Appcues, Technical Author, Product Analytics, Video, Workflow Design.

Please note: even if you don't have exactly the background indicated, do contact us now if this type of job is of interest - we may well have similar opportunities that you would be suited to. And of course, we always get your permission before submitting your CV to a company.