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Customer Facing Technical Graduate (25294)

Central Cambridge
£Graduate level

Contribute to product support of activity monitoring app

This growing start-up, founded in Cambridge in recent years, has products on the shelves of leading retailers and continues to develop new technology across Internet of Things connected devices and smart mobile applications. They are looking for an enthusiastic and technically-astute graduate to join their team contributing to customer satisfaction.

As well as dealing with customers’ enquiries and support activities, you will work alongside the R&D team to resolve issues. A technical background is required to help with understanding and interpreting customers’ requirements, however the role revolves around support and operations rather than design and development.

Your technical background and personal qualities should include:-

  • A degree in a STEM subject and confidence using technology and apps
  • Comfortable in a customer-facing environment, preferably with some experience of customer service (such as working in a shop or pub)
  • Flexibility and enthusiasm to address problems outside your own area of knowledge and work in collaboration with others
  • Enthusiasm and willingness to contribute to a friendly small team environment

This role will involve a high degree of liaison with external customers, mostly via phone and email. As such, you will be able to demonstrate your ability as a calm and assured communicator with a diplomatic manner.

This is a great opportunity to be part of this growing company working alongside an enthusiastic and creative team. The well-appointed offices are based within walking distance of Cambridge railway station in the city centre.

Keywords: Graduate, support, mobile app, software, embedded, IoT, C#, customer facing, Cambridge.

Please note: even if you don't have exactly the background indicated, do contact us now if this type of job is of interest - we may well have similar opportunities that you would be suited to. And of course, we always get your permission before submitting your CV to a company.