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Technical Problem Solver (26791)

£30,000 to £45,000 DoE + Benefits

Varied, hands-on technical projects supporting engineering customers

This Cambridge based company develop bespoke engineering technology (hardware and software) that are used by industrial companies around the world. Their technical support team provide a range of expert services to their customers including training and bespoke technical resolutions (this has included reverse engineering problems with in-house equipment to solve technical issues). Often, they act as a medium between customers and the engineering team.

They are currently recruiting for their next Technical Problem Solver to join the team. There’s no exact profile, but key requirements are:

  • Aptitude and adaptability. The team value your academic background and expect candidates to have a 1st / 2.1 degree in physics, engineering or similar from a top university.
  • Hands-on approach to problem solving. You can demonstrate experience of solving real-world technology problems. This could involve a Windows PC, checking driver versions or fixing electronic boards.
  • Communication skills. The role involves working directly with customers, so good spoken and written English is expected. Experience in a customer-facing role (even if not technical) would be highly desirable. Similarly, competence of another language would be advantageous.
  • Professionalism. Good time management skills and attention to detail is important. You should be organised and methodical in your approach, documenting as required.
  • Able to travel. As customers are based around the world, some international travel is required which can mean a day or several days out of the UK.

Further technical understanding / experience of: (1) programming languages (C++, C# or Python); (2) using hardware test equipment (oscilloscopes / DVM); (3) digital printing technology would be beneficial.

The role is open to graduates to experienced technologists / engineers who can meet the requirements. Your CV should support and evidence this.

On offer is an excellent remuneration package, and opportunities to work on interesting, challenging problems. Applicants should have full unrestricted rights to work in the UK, no company sponsorship is on offer.

Keywords: Hardware, Software, Digital Technologies, Testing, Technical Support, Travel Opportunities, Problem-Solving, Customer-Facing

Please note: even if you don't have exactly the background indicated, do contact us now if this type of job is of interest - we may well have similar opportunities that you would be suited to. And of course, we always get your permission before submitting your CV to a company.

Recommend for £250 - see www.ecmselection.co.uk/tell-a-friend for details.